Returns & Refunds

At Coze Atelier, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist you with a simple return process.

Return Policy

Return Period: At Grand Arbre, you can return unused loafers within 100 days of receipt. All other clothing items can be returned within 14 days.
Return Conditions: Items must be in their original condition, with all original labels and tags attached. The packaging must be undamaged, and the items must show no signs of use.
Return Refusal: If returned items do not meet these conditions, we reserve the right to refuse the return. Returns showing signs of wear or damage not caused by Grand Arbre may be rejected.

Required Track & Trace for Returns
Please ensure that your return shipment always includes a tracking code. Returns without tracking are at the sender’s risk, and we cannot process refunds for lost returns without proof of shipment.

Return Procedure

  1. Contact Us: To receive a return label, please contact our customer service by sending an email to info@coze-atelier.com. This also notifies us that your return is on its way.

  2. Return Processing: Once we receive your return, you will receive an email notification.

  3. Refund: Refunds are processed within 3–5 business days after we have received your return.

Order Cancellation
You can cancel your order within 5 minutes of placing it. After this time, orders are processed and can no longer be canceled. To request a cancellation, please email info@coze-atelier.com immediately.

Wrong Item or Size?
If you receive the wrong item or size, please contact us. We will send you the correct item free of charge.

Lost Package
If your package is lost or cannot be delivered for logistical reasons, we will send a replacement package. Orders not received within 30 days of shipment are eligible for a refund.

Restocking Fee
For returns of non-defective items, a 15% restocking fee will be charged to cover processing and restocking costs. Please ensure that the item is in its original, unused condition before returning it.

Contact Information
Email: info@coze-atelier.com

Opening Hours
Monday – Friday: 08:00 – 18:00
Saturday & Sunday: Closed
We strive to respond to all inquiries within 24 hours.