Terms and conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the website of Olivia Hart, located at Hadewychstraat 424, 5216 KN ’s-Hertogenbosch, reachable via hello@olivia-hart.com

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to describe our products accurately and provide up to date information. However, errors or inaccuracies may occur.

3. Ordering and Payment

Orders are processed once full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.

4. Processing and Delivery

  • Processing time: 1 to 3 business days

  • Shipping time: 3 to 7 business days depending on your location

  • Orders are shipped directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate return policy for all conditions.

6. Liability

We are not responsible for loss or damage during shipping if the tracking information shows that the package was delivered. Always check the address you provide carefully.

7. Intellectual Property

All content on the website, including text, photos and logos, is the property of Olivia Hart and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via hello@olivia-hart.com. We aim to respond within five working days.

9. Applicable Law

These terms and conditions are governed by Dutch law.