Shipping policy

At Coze Atelier, we strive to make the ordering and delivery process as smooth as possible for our customers. If you have any questions or experience any issues, please don’t hesitate to contact our customer service team. Below you’ll find a detailed overview of our ordering and shipping process.

Shipping Costs
We cover all shipping costs for orders within the Netherlands, France, Germany, and Belgium. All our products are delivered to your home free of charge, with no minimum order amount required. Shipping to other countries may incur additional costs.

Shipping Your Order
Have you found the perfect item on our website? Of course, you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped quickly.

Processing and Delivery Times:

• Processing: After placing your order, we need 1–2 business days to process it. Orders placed on Friday evening or during the weekend may require a little extra processing time.

• Delivery: Once your order has been processed, delivery usually takes 4–6 business days.

You will receive an email with a personal tracking code once your order has been shipped, allowing you to track your package through our shipping partner. More details about tracking your order can be found on our Track & Trace page.

Want your order shipped the same day?
Feel free to contact us by phone. Our service team will be happy to assist you.

Delivery of Your Order
Once your order has been delivered, we hope you love it! However, if you wish to exchange or return an item, please visit our Returns & Exchanges page for more information.

Lost Package
If a package is lost or cannot be delivered for logistical reasons, we will always send a replacement package before processing a refund. If the order has not been received within 30 days after shipment, we can issue a refund.

For any other questions, you can always contact us.

Contact Information
Email: info@coze-atelier.com